DTI Allocation

Operational Status

DTI Registry Availability

Incident Details and Root Cause Analyses

Date of IncidentIncident NameSeverityDurationRoot Cause Analysis

Classification of Incidents

SeverityDefinition
CRITICAL (S1)DTIF Registry is down or  unavailable. Critical issue that severely impacts the DTIF Registry for all users. The situation halts business operations and no procedural workaround exists. Major data elements are corrupted or lost and must be restored from backup. A critical documented feature / function is not available.
MAJOR (S2)Major Production functionality is impacted, or significant performance degradation is experienced, but is not a Critical Incident. The situation is causing a high impact to some users’ business operations and no reasonable workaround exists. DTIF Registry is operational but highly degraded performance to the point of major impact on usage. Important features of the system offering are unavailable with no acceptable workaround; however, operations can continue in a restricted fashion.
IMPORTANT (S3)There is a partial loss of use of any client facing DTIF Registry, with a medium-to-low impact on multiple users’ business operations, but operations continue, and is not a Critical Incident or a Major Incident. Short-term workarounds may be available as an interim solution.
MINOR (S4)Inquiry regarding a routine technical issue; information requested on DTIF Registry capabilities, navigation, access or configuration. Minor issue affecting a single fee-paying user. Acceptable workaround available. Also includes non-technical queries about any other aspect of the DTIF Registry.

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